Customer Service

 

Shipping & Delivery

 

Standard   -   £3.50    (approx 3 - 5 working days)   -  FREE for orders over £100

Special delivery is an extra £3 (1 - 2 days) This service is only available if the item is in stock.

 

Returns & Replacements

 

Returns guarantee - We guarantee to refund or exchange any goods if you are not entirely satisfied. We ask that all items are returned unworn and will all original tags still attached. We would ask customers to take care when trying on garments, ie that jewellry does not snag the garment or that fake tan does not mark the garment, as in these cases we cannot accept the goods back. For hygiene reasons all items with a gusset must be tried on over your underwear. Any returns must be sent back within 14 days. Please allow up to 21 days for your account to be credited.

Please fill in the returns slip you received with your order. It should include your full name, your invoice no, reason for return and whether you want a refund or a replacement/alternative.

 

Ordering

When ordering, occasionally an item is out of stock. If this is the case, you will be informed via email with an indication of wait time, and you can then decide if you wish to cancel your order or are happy to wait.